In 1996 the University of Calgary developed a classification system using functional analysis. Ten years later, this system has proven that functional analysis works and that these types of systems must continue to be responsive to changes in the organization. This case study gives an overview of functional analysis in general, and how the process applied to the creation of the University Classification System (UCLASS). It also will describe how the classification system was rolled out to the university and how functional analysis can be applied to any organization.Classification
Wednesday, November 01, 2006
Building a Better Classification System: A Case Study. Association of Records Managers and Administrators International (ARMA), San Antonio, Texas.